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Our services

Seven disciplines, delivered by one coordinated team.

From a single motor claim to a multi-jurisdictional marine cargo investigation, every instruction we accept is investigated bottom-up from physical evidence and policy interpretation.

01

Loss Adjusting

Independent investigation across all classes of insurance.

Read more 02

Motor Assessing

Private, fleet, heavy commercial, plant and agricultural.

Read more 03

Property Valuation

Commercial, industrial, residential, machinery and assets.

Read more 04

Risk Management Surveys

Pre-loss exposure analysis and improvement plans.

Read more 05

Joint Surveys

Independent multi-party site inspections.

Read more 06

Marine Claims

Cargo, transit, port, container and vessel-related losses.

Read more 07

Sampling & Superintending

Cargo inspection, quantity verification, quality control.

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01 — Loss Adjusting Loss adjuster examining damaged building structure during a site investigation
Loss adjusting

Comprehensive loss adjusting across all classes of insurance.

We conduct independent investigations and assessments to establish the cause, nature, extent and financial impact of losses — and produce reports that hold up to underwriter, reinsurer and court scrutiny.

  • Cause and origin analysis
  • Policy interpretation
  • Quantum verification
  • Coverage assessment
  • Subrogation opportunities
  • Interim and final reporting
Instruct on a Matter →
02 — Motor Assessing Damaged commercial vehicle being assessed by motor specialist
Motor assessing

Private and commercial vehicle assessments — from inspection to settlement.

We provide prompt inspections and accurate quantification of losses to facilitate efficient claims resolution. Our motor team covers everything from a single passenger vehicle to a complex fleet incident.

  • Fleet losses
  • Heavy commercial vehicles
  • Agricultural machinery
  • Plant and equipment
  • Accident reconstruction
  • Salvage evaluation
  • Repair cost verification
  • Total loss evaluations
Instruct a Motor Assessor →
03 — Property Valuation Commercial property building exterior, the subject of an insurance valuation
Property valuation

Professional valuations supporting sound underwriting decisions.

Our valuation reports help insurers determine adequate sums insured, reduce underinsurance exposure, and support sound underwriting decisions — across the full spectrum of insurable assets.

  • Commercial properties
  • Industrial facilities
  • Residential properties
  • Plant and machinery
  • Business assets
  • Specialised equipment
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04 — Risk Management Surveys Industrial facility being surveyed by a risk engineer
Risk management surveys

Identify exposures before losses occur.

Our risk engineers conduct detailed surveys designed to identify exposures before losses occur — and provide practical risk improvement recommendations aimed at reducing claim frequency and severity.

  • Fire protection systems
  • Security arrangements
  • Operational risks
  • Business continuity measures
  • Occupational health and safety
  • Natural catastrophe exposures
  • Engineering and machinery risks
  • Maximum Possible Loss (MPL)
Commission a Risk Survey →
05 — Joint Surveys Multiple stakeholders gathered at a joint insurance survey
Joint surveys

Independent, collaborative inspections — with every stakeholder at the table.

We undertake independent and collaborative joint surveys involving all parties to a matter, producing a single agreed factual record that all sides can rely on.

  • Insurers
  • Brokers
  • Reinsurers
  • Surveyors
  • Policyholders
  • Third-party representatives
Convene a Joint Survey →
06 — Marine Claims Cargo container vessel at port, the subject of a marine claim investigation
Marine claims

Prompt investigation. Preserved evidence. Recovery opportunities identified.

Our marine team conducts prompt investigations to preserve evidence, identify causes of loss, and facilitate recovery opportunities wherever possible — across the full marine and logistics chain.

  • Cargo losses
  • Marine transit claims
  • Port-related incidents
  • Container damages
  • Vessel-related losses
  • Import and export cargo
  • Freight and logistics incidents
Engage Our Marine Team →
07 — Sampling & Superintending Bulk cargo being inspected during a superintending operation
Sampling & superintending

Independent verification for traders, insurers and financiers.

We offer professional cargo sampling and superintending services for commodities and bulk cargo operations. Our reports provide independent verification for insurers, traders, financiers and logistics operators.

  • Cargo inspection
  • Quantity verification
  • Quality control
  • Loading supervision
  • Discharge monitoring
  • Stock verification
  • Condition surveys
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How we work

From instruction to final report — a transparent process.

Every instruction follows the same disciplined sequence — so you know what to expect, when to expect it, and who is responsible for each deliverable.

Instruction & triage

Immediate acknowledgement, scope confirmed and a coordinating adjuster assigned. 24/7 emergency duty line for time-sensitive matters.

Field investigation

Loss scene secured, critical evidence preserved and inspection commenced. Specialists (engineering, motor, marine) brought in where required.

Preliminary report — 48 hours

Issued within 48 hours of inspection: circumstances of loss, initial findings, coverage considerations, preliminary reserve recommendations and immediate loss-mitigation measures.

Final report — 72 hours

Issued within 72 hours of receiving all documentation: detailed investigation, liability analysis, cause determination, quantum, recovery prospects and settlement recommendation.

Frequently asked

Quick answers to the questions we hear most.

If your question isn't here, our team will give a direct answer within one business day.

How quickly can you accept an instruction?

Field instructions are accepted 24/7 across our operational territories in Zambia and South Africa, and our preliminary report is issued within 48 hours of inspection. Final reports follow within 72 hours of receiving all documentation.

Do you work outside of office hours?

Yes. Our duty roster covers nights, weekends and public holidays for time-sensitive matters — particularly marine cargo claims, fleet incidents and large-property losses where evidence preservation is critical.

What classes of insurance do you cover?

All major commercial classes: property, business interruption, motor, marine cargo and hull, engineering, liability, plant and machinery, and specialised lines. We do not handle life or health claims.

How do your fees work?

We quote on a fixed-fee or hourly basis depending on the matter. We are happy to provide a written fee estimate before deployment, based on a brief description of the loss.

Can you handle joint surveys with our preferred surveyors?

Yes — joint surveys are a core part of our practice. We work cooperatively with insurer, broker, reinsurer and policyholder representatives to produce a single agreed factual record.

Do you handle subrogation and recovery?

Where viable, yes. Our reports explicitly identify recovery opportunities and we work with appointed recovery agents and legal counsel through to settlement or litigation as required.

What regions do you operate in?

We have operational offices in Zambia (Lusaka head office; Copperbelt branch in Kitwe) and South Africa, and we accept instructions throughout the SADC region. Cross-border matters are coordinated through our regional professional network.

Need an adjuster on a matter today?

Send a one-line description of the loss and we will respond with a realistic turnaround, who we'd assign, and what to preserve at the scene.

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