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Send the matter. We will respond within one business day.

Field instructions are accepted 24/7 across Zambia, South Africa and the wider SADC region. For routine enquiries and consultations, please complete the form below or call our offices directly.

Tell us about your matter

A senior adjuster will review your enquiry and respond with the team we would assign, the realistic turnaround, and any evidence that should be preserved in the meantime.

We respond to all enquiries within one business day.

Find us

Lusaka — head office.

Visits by appointment. Our field teams deploy from Lusaka and the Copperbelt across Zambia and the SADC region — let us know where the matter is, and we will respond from the nearest base.

Have a time-sensitive matter?

Marine cargo, fleet incidents and major property losses can be instructed 24/7 via our duty line. Evidence preservation begins the moment we are notified.

Call Duty Line → Send a Brief